Thank you for shopping at KAONASHI STORE.
Please read this policy carefully before placing an order.

1. Returns and Exchanges

Contents

Due to the nature of our products and international shipping, we do not accept returns or exchanges for customer convenience.

This includes, but is not limited to:

  • Change of mind
  • Ordering the wrong item
  • Taste, texture, or personal preference
  • Incompatibility with local regulations

2. Food Products

For hygiene and safety reasons, food products are non-returnable and non-exchangeable once shipped, whether opened or unopened.

3. Damaged, Defective, or Incorrect Items

We will only accept refund or replacement requests under the following circumstances:

  • The product was damaged during shipping
  • The product is defective
  • The wrong item was shipped

To be eligible, you must:

  • Contact us within 7 days of delivery
  • Provide your order number
  • Provide clear photos showing the issue

After review, we will offer a replacement or a refund at our discretion.

4. Shipping and Delivery Issues

We are not responsible for delays or issues caused by:

  • Customs inspections or clearance
  • Weather conditions
  • Carrier delays
  • Incorrect or incomplete shipping information provided by the customer

Such cases are not eligible for refunds.

5. Customs Duties and Import Taxes

International shipments may be subject to customs duties, import taxes, or other fees imposed by the destination country.

These charges are the responsibility of the customer and are non-refundable.

6. Undeliverable or Returned Shipments

If a shipment is returned to us due to:

  • Incorrect address
  • Failure to claim the package
  • Refusal of delivery

Any additional shipping or handling fees required for reshipment will be the responsibility of the customer.

7. Refund Processing

Approved refunds will be issued to the original payment method only.

Please note:

  • Processing times depend on the payment provider
  • Refunds typically take 5–10 business days after approval
  • Shipping fees are non-refundable

8. Chargebacks and Disputes

If you have any issues with your order, please contact us before initiating a chargeback or payment dispute.

Unauthorized chargebacks may result in account restrictions or refusal of future orders.

9. Contact Information

For refund or return inquiries, please contact us:

KAONASHI STORE
Email: info@ramenkaonashi.com

Last updated: 2025-12-18